Legal

Refund & Cancellation Policy

Last updated: April 18, 2026

1. Overview

We want you to be satisfied with TradeSaath. This policy explains the refund and cancellation rules for each of our plans. Please read it before making a purchase.

All payments are processed in Indian Rupees (INR) through Razorpay. Refunds, where applicable, are returned via the original payment method.

2. Refund Rules by Plan

Single Report

One-time
Refund eligibilityNo refunds
ReasonThe AI analysis report is generated and delivered instantly upon purchase. Because digital delivery is immediate and the service is fully consumed at that point, we are unable to offer refunds for Single Report purchases.
ExceptionIf you are charged but no report is generated due to a technical error on our end, you are entitled to a full refund. Please contact us within 7 days with your order details.

Pro Monthly

₹799 / month
CancellationCancel anytime from your account settings. Your Pro access continues until the end of the current billing period.
Refund eligibilityNo partial refunds for unused days in the current billing month.
Auto-renewalYour subscription renews automatically each month. You will receive a reminder email before renewal. Cancel before the renewal date to avoid being charged.

Pro Yearly

₹7,999 / year
Refund window7 days from the date of purchase.
Refund eligibilityFull refund available if you request within 7 days of purchase and have generated fewer than 3 AI reports.
After 7 daysNo refunds are available after the 7-day window has passed.
CancellationYou can cancel auto-renewal at any time. Your Pro access continues until the end of the annual period.

Free Plan

Free
Refund eligibilityNot applicable — the Free plan has no charges.

3. How to Request a Refund

To request a refund, email us at sandeep.trader1407@gmail.com with the subject line “Refund Request — [Your Plan]” and include:

  • The email address associated with your TradeSaath account.
  • Your Razorpay Order ID or Payment ID (found in your payment confirmation email).
  • A brief reason for the refund request.

We will acknowledge your request within 2 business days.

4. Refund Processing Time

Approved refunds are processed within 5–7 business days. The refund is issued to the original payment method used at the time of purchase:

  • Credit / Debit card: 5–7 business days to reflect on your statement.
  • UPI: Usually within 1–3 business days.
  • Net banking: 5–7 business days.
  • Wallets: 1–3 business days to the originating wallet.

Processing timelines are subject to your bank or payment provider. TradeSaath is not responsible for delays caused by banks or payment networks after we initiate the refund.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • You changed your mind after the applicable refund window has closed.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
  • You purchased a Single Report and the report was successfully delivered.
  • Partial months or unused days of a Pro Monthly subscription.
  • Pro Yearly purchases where the 7-day window has passed.

6. Subscription Cancellation Steps

  1. Sign in to your TradeSaath account.
  2. Go to your Account / Billing settings.
  3. Click “Cancel Subscription” and confirm.
  4. You will receive a cancellation confirmation email.

If you have trouble cancelling, email us at sandeep.trader1407@gmail.com and we will handle it promptly.

7. Contact Us

For refund or cancellation queries:

TradeSaath
India
Email: sandeep.trader1407@gmail.com
Response time: within 2 business days